THE ROLE The Team Leader, Business Systems Analyst plays a key role in supporting the Social Services Regulator (SSR) to develop and maintain the systems required to enable data driven regulatory decision making. The SSR uses a risk-based intelligence led approach to protect the safety and rights of children, young people and adults experiencing vulnerability. The Team Leader, Business Systems Analyst is responsible for leading a team of staff in the development and operational management of current and new software and systems required to support the regulatory functions of the Social Services Regulator. We are looking for someone who: * Is an excellent communicator and always seeks to find the best possible solution. * Demonstrates experience in supporting and administering business systems. * Proven experience in understanding of configuration and service level management. * Demonstrates the ability to identify and analyse business needs and offers solutions appropriate to individual roles and level of technical understanding * Prioritises work effectively to deliver on pressing business needs ACCOUNTABILITIES INCLUDE Day-to-day your responsibilities will include: * Design, enhance, simplify and document business processes and requirements, core business systems, processes and interaction points to provide an exceptional user and customer experience that achieves the business outcomes and delivers benefits across a new regulator and its associated registration and accreditation platform. * Coordinate, lead and facilitate workshops to identify and document business requirements, undertake human centred design approaches to identify solutions that address business requirements in a usable manner, develop customer journey maps and user stories related to system requirements and user test scenarios that support the overall user experience when implementing a registration and accreditation platform. * Identify data flows, integration points, validation, security considerations and data management implications for key projects and information services plans and develop strategic responses and guidance. * Lead and support a team of staff in the development of advice and input related to systems issues relevant to the establishment and operation of the Social Services Regulator. For more details, please open the position description. HOW TO APPLY Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening. For more information on working with us and our recruitment process, please contact SSR HR at humanresources@ssr.vic.gov.au. Please apply to submit your interest in this position.