Studio Labels is searching for an enthusiastic Customer Service Representative to join their growing team!A fantastic opportunity to break into the wine industry, and be part of a SA business with a global presence.Free onsite parking available at their head office in Regency Park.Competitive salary with on-the-job training provided.About the Client:Studio Labels are much more than a label supplier; they are like a family sharing a common DREAM: To be the most respected partner in the premium wine and spirits industry.Their SPIRIT is reflected in creating an exciting, safe and joyful work environment. They believe in a balanced approach that promotes energy, in both their dedication to quality and their enthusiasm for life. This dual commitment lies at the core of their identity, and they endeavour to share it with everyone.With Studio Labels’ deep commitment to quality, they support the wine and spirits producers, providing consistent and reliable solutions along with the other companies within the Harv81 Group, which includes, Cork Supply Australia, VinOak - Tonnellerie Ô and Talis.About our Opportunity:As a Customer Service Representative, you will be responsible for the after sales support and communication with customers to determine the required products and timing.Reporting to the Sales Manager, this role is a vital link between our customers and internal teams. You will be the go-to for after sales support interpreting customer requirements, understanding product and equipment limitations, and ensuring timelines and quality expectations are met. Your day will involve effective collaboration with other internal teams including Production, Scheduling, Estimating, and Sales, to assist in providing a seamless experience.Key Responsibility Areas:Actively support customers with product advice, quotes, and artworkCoordinate and process orders in line with production schedules and customer deadlinesCollaborate with internal teams to ensure customer needs are met effectivelyMaintain accurate documentation and issue purchase orders as requiredSupport customers in understanding product capabilities and equipment limitationsAssist with troubleshooting and resolving customer queriesTo be successful in this role you will have:At least 2 years’ experience in a customer service/customer facing roleExperience in the print or label industry would be advantageous, however not essentialProficiency in Microsoft OfficeAn excellent team player, with great energy and enthusiasmA positive attitude with a solutions focused approachWhy consider working for Studio Labels?Contribute to a growing, purpose-driven SA business, with a global presence.Competitive salary with ongoing training & development to support your career growth.Work with a small, dynamic, and supportive team who value innovation and excellence.Be part of a company culture grounded in Safety, Curiosity, and Joy.Sound like you?If you'd like to learn more, don't hesitate to reach out to Selina on 0435 843 155. To apply, please submit a cover letter outlining your relevant experience as detailed in the advertisement, along with your resume.We maintain the discretion to extend an offer at any stage of the recruitment process. If you are interested in the position submit your application as soon as possible!
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