Primary Details
Time Type: Full time
Worker Type: Employee
Please see more information about QBE careers here Careers
Location: MelbournePermanent, full-time role Hybrid working
The opportunity
We have an exciting opportunity for a dynamic and adaptable person to join the Trade Credit & Surety business unit. The role of a Senior Claims Assessor will see you taking responsibility for the prompt and fair assessment of claims.
You will be reporting directly into the Service Manager - Trade Credit and working within a supportive and dedicated team.
Your new role
Process claims in a timely and compliant mannerConduct all written and verbal communications with clientsMaintain a customer service focus when managing a difficult situationSupport the implementation of the Claims strategyMaintain all files, systems and databases to ensure that they accurately represent the Claim Management processShare information with the team on competitor customer activity and market issuesProvide team support/training to the team and contribute to a professional and cohesive approach to meeting QBE and customer expectations
About you
We are looking for a driven and motivated individual who is commercially minded and solution focused.
Insolvency background or Claims experience ideally business claimsExperience dealing with brokers is highly regardedStrong experience in a customer-focused roleExcellent attention to detail and organisation skillsStrong analytical skillsStrong written and verbal communication skillsAbility to effectively communicate with clientsTeam player with collaborative mindset and a high level of resilienceTake accountability and ownership of tasks acting with integrity despite pressures and challenges
About QBE
We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.
We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.
With more than more than 11,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.
We believe this is our moment - what if it was yours too? Careers
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balanceLife Leave, supporting the life events we all experience, leaving your annual leave for rest18 weeks' gender-equal flexible leave for all new parents, including paid supeIncome protection insurance & reimbursed Death and Total Permanent Disability insurance premiums A range of discounts on insurance products, car hire, hotels, goods and services
Rewards & Recognition
We value our employee's experience with us and are proud to have been recognised for the following awards:
2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards 2021 LinkedIn Top Employer & HRD Employer of Choice2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR AwardsPlatinum employer on the Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusionRanked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduatesFamily Friendly Workplace accredited employer since 2021
Apply now
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com
Skills:
Claims Administration, Communication, Critical Thinking, Customer Service, Customer Value Management, Detail-Oriented, Intentional collaboration, Loss Prevention Management, Managing performance, Motor Vehicles, Process Improvements, Regulatory Compliance, Report Writing, Stakeholder Management, Working Independently
Application Close Date: 29/08/2025 11:59 PM
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.