About the Role
As a Leader, your key focus is to support and lead your team to ensure efficient service to clients and customers via different contact channels and correspondence.
Key responsibilities include:
* Leading, motivating, training and multi-skilling teams to deliver exceptional client experiences.
* Developing and maintaining strong relationships with internal and external stakeholders.
* Ensuring all communications are timely and of high standard, either written or verbal as appropriate.
* Maintaining expert knowledge of customer service industry trends and approaches to identify opportunities for improvement.
* Determining operational strategies by conducting needs assessments, capacity planning and cost/benefit analyses.
About You
**To be successful in the role, you will have**:
* Proven experience as a team leader or manager.
* A strong people leadership style with ability to leverage existing resources and capabilities in new ways.
* Excellent interpersonal and communication skills.
* Self-motivation, reliability and personal presence to represent the organization positively.
We're committed to Equality, Diversity and Inclusivity. We welcome people from diverse backgrounds and believe that each person's uniqueness makes us better at our work.