Technical Support Specialist
We are seeking a skilled Technical Support Specialist to join our front-line support team. As a key member of our team, you will provide exceptional customer service and technical support to our clients.
The Role:
You will be responsible for handling client calls, recording service requests, diagnosing technical issues, and escalating when necessary. Your day-to-day tasks will include answering calls with professionalism, recording and allocating service requests effectively, diagnosing and resolving entry-level technical issues, supporting desktop systems, software applications, and cloud platforms, and assisting with system builds, installations, and routine maintenance.
Your Skills and Qualifications:
* A diploma in IT or equivalent experience.
* At least 3 years' exposure to IT support or network operations.
* Strong skills in troubleshooting and resolving technical issues quickly.
* Familiarity with hardware, software, and cloud environments.
* Clear and confident communication skills.
* Ability to juggle competing priorities and deliver results under pressure.
Benefits:
* Competitive negotiable hourly rate on offer.
* Permanent full-time position completing a 40-hour work week.
* Opportunities to expand your skills through training and on-the-job learning.
* A supportive team culture that values collaboration.
About the Opportunity:
This is an exciting opportunity to join a dynamic team and contribute to delivering exceptional customer service and technical support to our clients. If you are passionate about IT and have a strong desire to learn and grow, we encourage you to apply.