3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from PeopleInsight by HireRoadDo you have a passion to build a successful career in technology? Are you super-fast at picking up new technology and working out how it works? Do you love solving problems for customers? Would you love to understand a client’s business process and configure a solution to help them solve their problems? This could be the career move for you!The Role:Our Junior Consultants design, implement and support highly usable, quality customer solutions across the customer lifecycle. They deliver technical and functional support to users, undertake system configuration, training and consulting to solve customer problems, enhance system adoption and drive measurable outcomes using analytics.Your responsibilities will include:Serve as first line response to client issues, providing accurate and timely solutionsTroubleshoot and resolve technical and non-technical issuesCollaborate with the Solutions team members to deliver successful implementation projectsAssist in configuring the system based on customer business drivers and success metricsProvide client training to ensure adoption and self-sufficiencyDrive usage of analytics to track and communicate the Return of Investment (ROI) of solutions deliveredAbout You:You are super smart and a natural problem solver.You learn by diving in and trying to break things.You love to see how you can bend and shape technology to get the result you are looking for.Learning quickly, you are not afraid to try things for yourself nor fail.Your strong analytical skills will see you diagnose problems and engineer solutions that delight customers.Employee Benefits:Career Development Program – regular employee training initiatives, internal career progression opportunities.Discounts on products and services through our third-party partners.Birthday day-off.Monthly Friday Wellness day-offMonthly employee award event and Team celebrations twice-per-year.About Us:HireRoad is a leading global provider of HR solutions spanning recruitment, onboarding, learning, and analytics software. Driven by PeopleInsight, our best-in-class people analytics solution, we unify disparate HR datasets to empower businesses with actionable insights within a record five days. Our mission is to help our customers maximize the impact of their HR technology through a deeper understanding and optimization of their most significant investment: their people. Voted the best talent analytics, measurement, and business impact solution by the 2023 HR Tech Awards, HireRoad arms HR teams with actionable data-driven insights, customized support from our team of experts, and a transparent, cost-effective approach to meet companies where they are at in their people data journey.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer Service, Consulting, and Information TechnologyIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at PeopleInsight by HireRoad by 2xSign in to set job alerts for “Help Desk Specialist” roles.Box Hill North, Victoria, Australia A$60,000.00-A$85,000.00 1 week agoInformation Technology Help Desk AnalystMelbourne, Victoria, Australia 2 days agoBox Hill North, Victoria, Australia 5 days agoPort Melbourne, Victoria, Australia A$50,000.00-A$65,000.00 1 day agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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