Job Description:
Servicing Expert
This role involves servicing customers in the field across a specific region, requiring travel and spending multiple nights away from home. When not in the field, duties will be performed within the workshop, primarily repairing equipment with a focus on diesel pump sets.
* Manage all aspects of workload independently with high autonomy.
* Coordinate workloads with the Service Supervisor.
* Manage a service vehicle, ensuring it is fitted with necessary parts and tools.
* Communicate directly with customers to recommend improvements, upgrades, and solutions.
* Train and support other employees, including temporary or contract staff.
* Liaise with managers to support team goals and efficiency.
* Perform on-site servicing and emergency repairs of products.
* Prepare service reports and updates.
* Repair, monitor, and install equipment as needed.
* Inspect and test products prior to dispatch.
About This Role
* Trade qualified in mechanical and/or electrical fitting.
* Strong attention to detail and time management skills.
* Excellent communication skills and a positive attitude.
* Ability to travel throughout the designated area.
Achieving Success
To excel in this position, you should possess a trade qualification in mechanical and/or electrical fitting, have strong attention to detail and time management skills, excellent communication skills, and a positive attitude. You will also need to be able to travel throughout the designated area.