Employment Type: Permanent (Full Time)
Business Area: Operations & Commercial
Division: N&E Operations
Location: Fremantle, Western Australia, AU
Role: Transport & Customer Service Coordinator Location: North Fremantle
About us
Auscol plays a critical role in the collection of used cooking oil as a source material for production of reduced carbon emissions biodiesel and Sustainable Aviation Fuel. As part of a GrainCorp end-to-end supply chain that sources and processes edible oils for use in in food production and food service, Auscol closes the loop by upcycling the subsequent Used Cooking Oil. Providing equipment, transport and service solutions for that collection and upcycling, Auscol works with an extensive customer base across metropolitan, regional and remote Australia. We supply storage tanks, operate a fleet of high-tech vacuum collection trucks, and maintain an unrivalled inland and portside processing and bulk storage network. And we do this to the highest international standards.
Auscol is compliant with International Standards of Quality Systems (ISO certification for Safety, Quality & Environment), International Sustainability & Carbon Certification (ISCC) and Feed Safety accreditation (ARA). This gives our customers confidence that their used cooking oil is being managed responsibly and is joining the fight against climate change.
About the role
Based at our site in North Fremantle in Perth, this role will see you report into the Regional Operations Manager. You will be a member of a customer focussed national administration, customer service & operational support team. You will deliver efficient and effective management, execution, and optimisation of all administrative and operational support activities of the business across SA & WA, as well as providing support nationally.
Key responsibilities
* Delivering a responsive and comprehensive service to enquiring customers
* Resolving service-related queries or required actions
* Delegating certain customer enquiries to specific teams with qualitative information
* Managing a large number of incoming calls, emails and invoicing requirements
* Managing site stocks
* Keeping a record of customer interaction and details of actions taken
* Communicating with internal teams to discuss sales and operational targets
* Generating sales leads, and route planning activities for sales teams
* Accurate and timely reporting on results
About your experience
* Work autonomously within a small team on site, whilst supporting and being a part of teams in remote locations, across Australia
* Excellent verbal and written communication skills
* Excellent attention to detail in a highly transaction business
* Strong efficiency and organisational skills
* Experience in stock management, including reconciliation, ensuring compliance to traceability standards
* Experience in accounts, including preparing customer invoices, reconciling, allocating, as well as collecting payments
* Time management, planning and organisational skills
* Proficiency in MS Office, ERP software solutions, as well as CRM
What we offer
* Hybrid work and flexible leave options including birthday leave
* We're proud to be a Family Inclusive Workplace accredited employer, supporting balance, care and flexibility in every career
Ready to apply? / How do you apply?
The next steps are easy! Simply submit your application and one of our team will reach out for a chat to discuss your background in more detail. We are looking forward to speaking to you.
In addition to providing proof of working rights, suitable professional referees and a pre employment medical check are required. A clean, current drivers license is also required.
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