About the role
This full-time Duty Manager role at the Tugun Tavern, part of the McGuire Hotels' group, is a fantastic opportunity to take on a key leadership position in a thriving hospitality business. Reporting to the Hotel Manager, you will be responsible for overseeing the daily operations of the hotel and ensuring a consistently exceptional experience for all guests. Based in the vibrant coastal town of Tugun, Queensland, this role offers excellent career development prospects within a dynamic and growing hospitality group.
What you'll be doing
* Managing and coordinating the front‑of‑house team to deliver outstanding customer service
* Monitoring and maintaining high standards of cleanliness, presentation and health & safety compliance
* Handling customer inquiries, feedback and complaints in a professional and efficient manner
* Assisting with the planning and execution of hotel events and functions
* Supporting the Hotel Manager with financial management, staff rostering and other operational duties
What we're looking for
* Substantial experience (3+ years) in a supervisory or managerial role within the hospitality industry
* Strong leadership, communication and interpersonal skills to effectively manage and motivate a team
* Excellent customer service orientation and problem‑solving abilities
* Knowledge of hotel operations, including food & beverage procedures
* Proficiency in using hotel management software and Point‑of‑Sale systems
* A passion for delivering exceptional guest experiences and driving continuous improvement
* Flexible attitude to working shifts, including nights, weekends and public holidays
What we offer
* Opportunities for career progression and leadership development
* Complimentary meals and refreshments during shifts
About us
McGuire Hotels is a leading hospitality group with a growing portfolio of hotels, bars and restaurants in Brisbane & Gold Coast. Driven by a passion for exceptional service and memorable guest experiences, we are committed to investing in our people and fostering a culture of collaboration, innovation and continuous improvement. Join us and be a part of our exciting journey as we continue to expand and redefine the hospitality landscape.
Apply now for this exciting opportunity to become the Duty Manager at the Tugun Tavern.
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