Customer Service, Mishandled Baggage (Perth Airport)dnata Perth Airport, Western Australia, AustraliaPerth Airport (PER), Perth Airport WA, AustraliaHave you ever dreamed of working at the airport? This is your chance to join the world's leading Ground Handler at Perth International Airport! We are seeking Part-time Customer Service Agents to join our team, working a minimum of 20 hours per week.dnata is one of the most recognized ground services companies globally. We look for motivated, passionate, team-focused, and energized employees who can complete their tasks and deliver excellent service to our customers. We offer on-the-job training and upskilling opportunities, supporting career progression and professional development.Our Mishandled Baggage team is responsible for tracing and locating mishandled bags for various international carrier clients. They also report on damaged bags directly to the airline, ensuring efficient, safe, and accurate operations during aircraft turnarounds and meeting KPIs for our clients.Primary Duties and ResponsibilitiesBeing the first point of contact for passengers at the baggage carouselChecking passenger baggage detailsMonitoring carousels for issues such as belt stoppages and passenger concernsCollaborating with the below-wing team for missing baggageRecording rush bags receivedReporting issues to Baggage Services SupervisorsCreating and tracing files for missed or damaged bagsForwarding and delivering baggage to passengersEssential CriteriaSuperior customer service, teamwork, and interpersonal skillsAbility to work under pressure while maintaining accuracy and attention to detailAdherence to safety and security protocols in the aviation industryPunctuality and reliability in attendancePositive attitudePlease note employment with dnata Airport Services Pty. Limited is conditional upon satisfactory security clearance (ASIC), pre-employment medical/drug & alcohol testing, and full vaccination.Only successful candidates will be contacted. If you do not receive a response within the application period, please consider your application unsuccessful.
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