Product manager, batch payments

Overview

Fixed-term opportunity for a Product Manager until July 2027 to lead the strategy and delivery of high‐impact batch payments products, shaping how customers and businesses move money at scale.

Key Accountabilities

• Own and shape NAB's domestic batch payments products, driving strategy, delivery and continuous improvement end‐to‐end across the enterprise.
• Lead impactful, data‐driven product decisions, balancing customer outcomes, commercial performance and regulatory compliance.
• Collaborate with senior stakeholders and industry partners to modernise payment capabilities and deliver scalable, compliant solutions.

Responsibilities

• Own and drive the end‐to‐end product strategy for domestic batch payments and agency banking products.
• Lead product and process management, continuously improving performance, controls and customer outcomes.
• Prioritise and drive product initiatives, ensuring delivery is aligned to customer needs, service outcomes and business priorities.
• Provide product insights, reporting and recommendations to inform decision‐making and strategy.
• Ensure products meet regulatory, risk and governance requirements, including ongoing reviews and issue management.
• Partner with front line colleagues, operations, risk, technology and stakeholders to deliver efficient, scalable payment solutions.
• Oversee day‐to‐day product performance, including pricing, customer satisfaction and operational effectiveness.

Qualifications

• Strong product management expertise, with experience across domestic payments and complex, regulated products.
• Proven ability to lead and influence stakeholders across technology, operations, risk and business teams.
• High decision quality and commercial acumen, balancing customer outcomes, risk and performance.
• Excellent communication skills, able to synthesise data and translate insights into clear recommendations.
• Strong risk management and governance capability, with experience navigating regulatory and industry obligations.
• Ability to work autonomously and proactively, identifying improvement opportunities and driving change end‐to‐end.
• Demonstrated problem‐solving and adaptability in fast‐moving, enterprise environments.

Benefits

At NAB, we're committed to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities.