Experience the Art of Hospitality as a Concierge
Delivering exceptional customer experiences is at the forefront of our retail philosophy. As a Concierge, you will play a pivotal role in creating meaningful connections with our customers.
Key Responsibilities:
* Promote seamless communication across various touchpoints, fostering relationships with internal and external stakeholders.
* Drive customer engagement through understanding and supporting key performance indicators.
* Stay updated on local events and trends to enhance the customer experience.
What We're Looking For:
* Demonstrated ability to deliver world-class customer service and manage multiple appointments in a fast-paced retail or hospitality environment.
* Proven capacity to build and maintain strong relationships with customers and stakeholders, effectively communicating across various platforms.
* Experience handling complex interactions and maintaining composure under pressure, with proficiency in using digital platforms for service bookings and transactions.
Benefits of Being a Concierge:
* World-class education; continuous upskilling through comprehensive training programs.
* Work-life balance; permanent opportunities with regular schedules.
* Up to 40% discount on products to spoil yourself and your loved ones, as well as a generous product allowance.
* Parental leave package, including ongoing superannuation payments during parental leave.
Our Commitment to Sustainability and Social Impact:
* We believe that beauty has the power to change lives. Through our social change movement, we support organisations dedicated to creating a future where the next generation can thrive.