We’re working with a brilliant client renowned for innovation, collaboration, and delivering real impact across the community. They are currently seeking a Business Analyst with strong ServiceNow experience to join their team on an initial 6-month contract. This role is ideal for someone who thrives on understanding complex business needs and translating them into streamlined, efficient solutions – particularly within the ServiceNow platform. Key Responsibilities: Collaborate with stakeholders to gather and document business and functional requirements Map and improve processes related to ITSM, HR, or other ServiceNow modules Identify gaps and opportunities to enhance workflows and user experience Liaise between business and technical teams to ensure seamless ServiceNow implementation and enhancements Support change management and user adoption activities ️ What We’re Looking For: Proven experience as a Business Analyst in complex IT environments Strong hands-on experience with ServiceNow (ITSM, HRSD, or other modules) Skilled in stakeholder engagement, requirement elicitation, and process mapping Exceptional communication and problem-solving abilities Experience in Agile or hybrid delivery environments a plus Contract Details: Duration: 6 months Start: ASAP Location: Flexible (Hybrid/Remote options available depending on client needs) Rate: Competitive daily rate on offer To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact David Sparrius on (03) 9670 6682.