Job Opportunity
We are seeking a skilled professional to join our team in Canberra. As part of our diverse team, you will play a critical role in helping individuals navigate their return-to-work journey.
About the Role:
This is a permanent, full-time position that involves proactively managing a portfolio of claims, providing exceptional customer service, and supporting injured workers to recover and return to work.
Your Responsibilities:
* Provide early, timely, and personal customer-focused and empathetic service to injured workers and employers
* Proactively and effectively manage all aspects of a caseload of worker's compensation claims within the legislation and compliance guidelines
* Deliver the desired customer experience to all stakeholders and manage the end-to-end outcomes for a portfolio of cases
* Provide accurate and complete information that is consistent and easy to understand (including options about any claim, entitlements, obligations, and responsibilities)
* Conduct claims reviews, case conferences, or face-to-face meetings with clients as required
About You:
We are looking for a driven professional with highly developed written and verbal communication skills, careful consideration to detail, and a high concern for accuracy. Previous experience within the medical or corporate field, specialising in customer service, is highly desirable.
What We Offer:
* A vibrant, collaborative, innovative team culture
* Flexibility with opportunity to work from home when fully trained in your role
* A wellbeing program with discounted health insurance and gym membership
* Access to discounts at over 350 retailers through our Rewards Hub program
* Entitlement to an annual tenure and performance-based recognition reward
* Comprehensive learning and development support
* Company-wide events to celebrate success
Career Opportunities:
EML provides career opportunities and great employee benefits. If this position is of interest to you, please apply now. Our people care about making a difference, and we value our employees by investing in their professional development and providing generous employee benefits.