Job Summary:
We are seeking a highly motivated and organized Customer Service Coordinator to join our team. In this role, you will be responsible for providing exceptional customer service to our clients, processing customer enquiries and orders, managing customer interactions end-to-end via phone and email, and updating our system of record (Zendesk) while maintaining accurate records of all interactions.
Key Responsibilities:
* Accurately and efficiently process customer enquiries and orders
* Manage customer interactions end-to-end via phone and email
* Update our system of record (Zendesk) while maintaining accurate records of all interactions
* Track orders and liaise with internal/external stakeholders to deliver on agreed KPIs and SLAs
* Keep up to date with product knowledge to ensure service levels are met daily
* Support warehouse, order fulfilment and dispatch tasks; inventory handling and cyclic stock counts
Requirements:
* Previous experience within a customer service or contact centre environment
* Proven experience in processing orders and navigating various systems
* Proven experience working in a deadline driven environment
About Us:
We are a leading distributor of medical technology, bringing innovative solutions to healthcare professionals across Australia and New Zealand. Our team is passionate about delivering outstanding service and making a real difference to people's lives. We offer a range of benefits including health insurance discounts, career opportunities across the division, generous parental leave, employee referral programs, opportunity to purchase leave, volunteer leave, Flexible hybrid work arrangements and financial rewards for individual and company performance.
What We Offer:
* A dynamic and supportive work environment
* Ongoing training and development opportunities
* A competitive salary package
* The opportunity to make a real difference to people's lives
How to Apply:
If you are a motivated and organized individual who is passionate about delivering exceptional customer service, please submit your application.