Join to apply for the Customer Service Representative role at Glanbia1 week ago Be among the first 25 applicantsJoin to apply for the Customer Service Representative role at GlanbiaGet AI-powered advice on this job and more exclusive features.Glanbia Performance Nutrition (a division of Glanbia) is a leading global performance nutrition business.Within Oceania (Australia and New Zealand), the GPN branded portfolio consists of Optimum Nutrition, BSN, and Levlup, and has a distribution network that spans across leading Specialty Supplement Stores, Health food Stores, Gyms, Pharmacy and all large Online/Marketplace platforms.Working with leading fitness athletes, influencers, and most recently McClaren, our mission remains to help the elite through to everyday fitness enthusiasts across Australia and New Zealand to realise their full potential and the transformative power of fitness.The OpportunityReporting to the Supply Chain Manager, the Customer Service Representative is responsible for interacting with customers and ensuring the administrative and procedural requirements of the order management is fulfilled ensuring the service of Glanbia products are met on a daily basis. You will be a contributing member of the distribution & sales office team, to the achievement of sales growth, profit and market share through the sale of product whilst providing exceptional levels of customer service.ResponsibilitiesProviding excellent customer service to all stakeholders across the businessAnswering customer inquiries via phone and emailProcessing orders accurately and managing customer accounts, via SAPTroubleshooting and resolving customer enquiries and issues within a timely manner, satisfying Customer and Business expectations.Handling customer complaints and feedback, ensuring Customer satisfaction.Build, maintain and retain existing customer base and relationshipsGuide customers with ongoing support and provide the right contact within the company when either technical or product expertise is requiredEnsuring all documentation is recorded and processed through appropriate system(s)Collaborate closely with Demand and Supply Planner re availability of productsManagement of Customer & Territory Manager order formsAssist Commercial and Marketing with customer needs where necessaryOperate within the guidelines of the pricing policy and quotation authority limitsOngoing development of your knowledge of Glanbia productsAdditional general administration duties as requiredKnowledge, Skills And AbilitiesMinimum 2 years' customer service and/or office administration in industries such as food manufacturing, pharmaceutical or call centres is highly advantageous, demonstrating a proven track record of success in customer interaction.SAP knowledge preferredExcellent communication skills (verbal and written)Strong interpersonal skillsProblem-solving abilitiesAbility to multitask and prioritize tasksAbility to work independently and as part of a team, providing support as requiredThe ability to work accurately, with attention to detailAgile and adaptable in an exciting and fast growing businessGood computer skills (Word, Excel, Outlook)Where And How You Will WorkThe opportunity will be based in our Melbourne office at Mount Waverly withhybrid working arrangements (3 days in office) available through ourSmart working modelwhich allows you a greater choice in how you work and live, giving you a better work-life balance.What we would like to offer you!The opportunity to develop your career on a global stage, continuous learning through an on-demand learning platform, and a competitive compensation package.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceIndustriesFood and Beverage ServicesReferrals increase your chances of interviewing at Glanbia by 2xGet notified about new Customer Service Representative jobs in Melbourne, Victoria, Australia.Moorabbin, Victoria, Australia 8 hours agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 3 days agoCustomer Service Consultant - Inbound callsMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMulgrave, Victoria, Australia 2 weeks agoWork Order Coordinator / Call Centre AgentMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoExpression of Interest - Customer Service OfficerMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 month agoCustomer Support Agent, Tier 1 (Saturday to Wednesday)Melbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 1 week agoSouthbank, Victoria, Australia 14 hours agoMelbourne, Victoria, Australia 2 weeks agoMelbourne Airport, Victoria, Australia 3 days agoCustomer Support Agent, Tier 1 (Saturday to Wednesday)Melbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 2 weeks agoPort Melbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoCoordinator Customer Support - MelbourneMelbourne, Victoria, Australia 1 month agoPort Melbourne, Victoria, Australia 3 weeks agoSunshine West, Victoria, Australia 2 weeks agoWe’re unlocking community knowledge in a new way. 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