Customer Service Officer
A role that plays a vital part in delivering excellent customer experiences.
About the Role:
The Customer Service Officer is the heart of our organization. You will operate as a member of a high-performing and dynamic team, striving to deliver professional, efficient and timely customer interactions. Your key responsibilities include:
* Greeting and assisting visitors in a friendly and professional manner
* Answering and directing phone calls
* Handling customer enquiries
* Managing fuel cards
* Supporting card customers with their queries in person and over the phone
* Attending to lubricant sales
* Processing and reconciling fuel card transactions
* Processing customer payments
* Managing incoming and outgoing correspondence
* Data entry and record keeping
About You:
To be successful in this role, you will need:
* High attention to detail and accuracy
* Customer service orientation
* Technical aptitude and systems knowledge
* Strong communication and collaboration skills
* Compliance and risk awareness
* Ability to plan, prioritize, and meet deadlines
* Self-motivation with strong time management and goal-setting skills
* Demonstrates integrity, ethical standards, and support for company values
What We Offer:
We offer a range of benefits to support your growth and success, including:
* An employee benefit fuel card for discounts on fuel and lubricants
* A personal bonus scheme
* Training programs and development opportunities