We are seeking a highly skilled and organised Administration Assistant to join our multidisciplinary team. As the first point of contact, you will be responsible for providing exceptional customer service to clients, both in person and over the phone.
About the Role
This is a vital position that requires strong attention to detail, excellent organisational skills, and the ability to work independently and as part of a team. You will be responsible for managing appointment bookings, cancellations, and patient schedules, as well as maintaining accurate patient records.
Key Responsibilities
* Greet clients warmly and professionally.
* Manage appointments, including booking, cancellation, and scheduling.
* Maintain accurate and up-to-date patient records.
* Assist with billing, invoicing, and payment processing.
* Utilise expertise in allied health to facilitate efficient service delivery.
* Collaborate with the team to achieve organisational goals and uphold service excellence standards.
Requirements
To be successful in this role, you will need:
* Prior experience in administration within the allied health or medical sector (an advantage).
* Exceptional attention to detail and strong organisational skills.
* A proactive approach to problem-solving and the ability to work independently and as part of a team.
* Excellent communication and interpersonal skills.
* The ability to juggle multiple tasks while maintaining a calm and friendly demeanour.
* Proficiency with computer systems and software (experience with medical/health software is an advantage).
Benefits
We offer a competitive salary package, ongoing professional development and growth opportunities, and the chance to work with a dedicated team passionate about improving lives.
This is a fantastic opportunity to contribute to the success of our organisation and make a meaningful difference in the lives of our clients.
If you are a dedicated, customer-focused individual with a keen eye for organisation and detail who wants to be part of a thriving and meaningful organisation, we would love to hear from you.