Applications are sought from suitably experienced and motivated individuals to fill temporary full-time Customer Service Officer vacancies within the Access Canberra Service Centres. Successful applicants will work collaboratively in a large team environment and be responsible for providing accurate, effective, and high-quality customer service through a range of channels, including electronic/digital, telephone and/or face to face, to ensure optimal regulatory and service delivery outcomes and a positive customer experience. We welcome people with experience from the community, public and private sectors and believe the more diverse our knowledge base is, the better our results will be. If you require extra support to engage in the workforce due to a disability, if you are a veteran, or if you bring the life experience of a culturally and linguistically different background, we are especially welcoming of your application. Access Canberra is comprised of ACT community members helping other ACT community members and representation and visibility of our central connectedness Is key to our mission. Eligibility/Other Requirements: Successful applicants must be prepared to if required: Work in a Service Centre in a face-to-face service environment Work from any Access Canberra location as required Wear a uniform if supplied Note: There are several temporary positions available immediately for a period of six months with the possibility of extension and/or permanency. Refer to the Position Description for role specific requirements. Selection may be based on Video, application and referee reports only. A Merit Pool will be established from this selection process and will be used to fill permanent and temporary vacancies over the next 12 months. How to Apply: If you think you are the right person to fill one of these roles, please submit: An up-to-date curriculum vitae (CV) One written referee report from a current supervisor responding to your skills, knowledge and behaviour A written response of NO MORE than two pages that demonstrates your suitability for these positions based on your Skills, Knowledge and Behaviour as they relate to the duties/requirements detailed in the Position Description. Ensure your response addresses each of the points listed under the Selection Criteria - see helpful tips for writing a successful application. A short video (one to two minutes maximum ) - this is an opportunity to sell yourself and demonstrate your communication skills. Your video should complement your written application and CV – see helpful hints for making your video. In your video you should: Tell us who you are; What attracted you to these roles in Access Canberra; and Using the S.T.A.R method (Situation, Task, Action, Result) – Describe a time you turned a negative situation with a customer to a positive one. (more information on the S.T.A.R. method can be found on the jobs.act.gov.au website in the Application Information Kit) Additional Information for applicants How to create and submit your video Sign up to create an account with Dropbox or Google Drive. Record a short video (up to 2 minutes) on your preferred device. Using Apple devices (iPhones, iPad) – how to guide Using Android phones – how to guide Upload a video file in Dropbox or Google Drive. How to upload video files Dropbox - How to upload and download files in Dropbox | Dropbox Help Google Drive - Upload files and folders to Google Drive - Computer - Google Drive Help Copy the link to your video and send it with your application and CV How to share and copy link to video files Dropbox - How to share files from your phone or tablet | Dropbox Help Google Drive - Share folders in Google Drive - Android - Google Drive Help HELPFUL TIPS FOR MAKING YOUR VIDEO Read the position description/s carefully - try not to waste time talking about anything that isn’t relevant to the roles. Plan before you film Write down what you want to say Don’t recite your CV or your written application – work off a script but don’t read it word for word Use a different example to the ones used in your written application – try and use a recent example that is relatable to the position you are applying for Think about what you will wear – make a good first impression Practice, practice, practice Choose a well-lit setting and reduce background noise, use an appropriate background, turn the volume up Record it Watch your video and get someone else to watch it too - re film or edit as necessary Check the visual and audio quality of the final product and that you have saved in the correct format, and it is sharable/accessible Share your video with a friend or family member to see if you have saved it and it is accessible. If you experience any difficulties in producing a video, please call the contact officer for advice. HELPFUL TIPS FOR WRITING A SUCCESSFUL APPLICATION Providing specific evidence-based examples of your past experience, will show the selection panel that you understand the position requirements and that your capabilities will enable you to perform well in the role. Applications should be submitted via the Apply Now button below. Applicants should note that a Joint Selection Committee (JSC) established in accordance with the collective/enterprise agreement provisions will assess all applications for this position. City and Environment City and Environment Directorate was established on the 1 July 2025. This new directorate is an amalgamation of positions previously advertised under Environment, Planning and Sustainable Development Directorate and Transport Canberra and City Services Directorate. LI-DNI