Overview
The Institute of Health and Nursing Australia (IHNA) is a leading education provider specialising in healthcare and nursing training. Established to meet the growing demand for skilled health professionals, IHNA offers nationally accredited courses in nursing, healthcare, and community services. With campuses across major Australian cities and a strong focus on practical learning, innovation, and student support, IHNA prepares graduates to excel in dynamic healthcare environments and contribute effectively to Australia's health workforce.
IHNA is part of the Health Careers International (HCI Group) — a global network committed to advancing healthcare education and workforce development.
Role
We are seeking a motivated and professional Administration / Student Support Officer to join our team. This role is pivotal in supporting students throughout their academic journey and ensuring the smooth functioning of campus operations.
You will be the first point of contact for students, staff, and visitors, providing high-quality administrative and student support services in a dynamic educational environment.
Responsibilities
* Assist in organising orientation days, welcome sessions, and induction programs.
* Work with Course Coordinators to support students with learning plans and study needs.
* Provide timely assistance and guidance to both local and international students.
* Maintain accurate student records, files, and administrative documentation.
* Respond to enquiries and ensure prompt follow-up through online support channels.
* Collaborate with the Clinical Placement Coordinator to arrange and manage student placements.
* Support admissions, enrolments, and general campus operations.
* Uphold IHNA's values by ensuring a positive and professional experience for all students.
Selection Criteria
* Bachelor's degree in any discipline.
* Minimum 1 year of experience in administration, reception, or student support.
* Experience within an RTO or education environment is essential.
* Excellent communication and interpersonal skills.
* Strong Microsoft Office and IT proficiency.
* Ability to work independently and manage multiple priorities.
* Sound understanding of ASQA and regulatory standards is highly desirable.
Why Join IHNA?
* Be part of a respected, growing organisation in healthcare education.
* Supportive, collaborative, and multicultural work environment.
* Opportunities for professional growth and learning.
* Make a real impact on students' lives and the healthcare sector.
Application Process
To apply, please provide:
* A cover letter addressing key responsibilities and selection criteria
* A current CV detailing qualifications, vocational experience, and professional development
Please note successful candidates are required to have the following checks:
* National Police Clearance (valid within the last 6 months) or willing to apply for one
* Working with Children Check or willing to apply for one
All recruitment, selection and promotion decisions will be based on the best qualified and experienced candidate who can perform the genuine occupational requirements of this position. IHNA provides equal opportunity in employment to all suitably abled people without discrimination or harassment based on a personal characteristic protected under the Equal Opportunity Act. Applicants from Aboriginal and Torres Strait Islander communities are encouraged to apply for the position.
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