This is a Senior Manager Financial Crime Operations role with Commonwealth Bank based in Sydney, NSW, AU Commonwealth Bank Role Seniority - senior More about the Senior Manager Financial Crime Operations role at Commonwealth Bank Financial Crime Operations (FCO) is a team of 2000 Operations Professionals, part of the Financial Crime Services (FCS) team in Chief Operations Office (COO). The team is accountable for the development, implementation, and ongoing leadership of the Group’s financial crime operations shared service. Financial Crime Operations leads the Group’s approach to managing Anti-Money Laundering and Counter Terrorism Financing (AML/CTF) and Sanctions risks and obligations through the provision of the following operational services AML, CTF, KYC, Sanctions, Screening & Enhanced Customer Due Diligence. As a member of the Financial Crime Operations team, you will be responsible for maintaining robust operational procedures with a strong emphasis on quality and compliance. Our objective is to effectively combat financial crime while ensuring efficiency in our processes. Financial Crime Operations operates in Australia, India, and New Zealand. Please note this role sits in Sydney only DO WORK THAT MATTERS As a Senior Manager, Financial Crime, you will collaborate with key stakeholders across the Group in a highly regulated and dynamic environment to ensure effective and efficient management of financial crime obligations related to the Group’s Customer Offboarding and Threshold Transaction Reporting Exception activities. This role involves working with internal and external business units, including CBA & BWA customers, Group Fraud, Financial Crime Compliance & Advisory, Group Customer Relations, Financial Crime Investigation Unit, Legal, and supplier teams. You will contribute to the Group’s goal of NPS30 in 3 years and will play an important role in protecting our community. Your approach to prudent risk management when identifying and responding to business risks, as well as identifying opportunities to improve processes within your team/work stream, will be vital in the Group’s relentless pursuit of the elimination of financial crime. Your impact and contribution Set yourself and your direct reports high standards with respect to operational rhythm, disciplines and practises always and strive to meet remediation timelines whilst producing quality work. Actively contribute to the Group’s goal of NPS30 in 3 years by prioritising our customers and their lived experience above all else. Manage the capability uplift of the team’s financial crime knowledge relating directly to AML/CTF & Regulation processes. Ensure appropriate coaching, training and quality assurance programs exist to increase team productiveness. Manage and mitigate AML/CTF & Sanctions operational risk by partnering with key business stakeholders across the Group to escalate promptly keeping management informed. Provide insights into reporting presented back to key senior stakeholders and working groups. Responsible for the oversight and daily review of queue management and resource allocation. In the event of gaps, the risk should be managed and appropriately escalated to senior management, along with recommended steps for remediation. Be open to change. Develop and champion a Continuous Improvement culture within the team and consistently look for new opportunities to further optimise and streamline existing processes. Lead projects impacting the operational environment (internal and external) and ensure adequate training is in place to support the team. Build effective relationships across multiple business units with Executive Managers and Senior Managers to enable high engagement, buy in and support for opportunities and process enhancements. Maintain an up-to-date focus on financial crime and security related trends and emerging issues. Develop and grow your direct reports through leadership. Manage risk and change across all Financial Crime related projects which drives a material outcome. Embed and execute a financial year strategy with all direct reports to help deliver and meet the Groups Key Performance Indicators. Understand and manage all controls and controls testing within the business by reviewing and providing oversight to ensure controls are effectively designed and documenting action plans and root causes in the event the control testing failed. You will report directly to a Financial Crime Operations Executive Manager. This position has 4 direct reports located in Sydney We’re interested in hearing from people who have An experienced Senior Manager in depth knowledge of the customer lifecycle, products, channels, front line branch experience and fraud. Min 4 years' experience as a reputable people leader Min 3 years' experience with consistent results in a fast-paced, high volume operational environment where volume drivers are volatile required Experience in working with customer complaints, telephony, data, reporting and analytics to make informed decisions is preferred. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 25/08/2025 Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Commonwealth Bank team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Setting high standards Contributing to NPS goals Managing financial crime knowledge Key Strengths Operational management ⚖️ Risk management Leadership Data analysis Customer service Continuous improvement Why Commonwealth Bank is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Commonwealth Bank not with Hatch.