Reservations Manager
As a Reservations Manager, you will play a pivotal role in ensuring seamless hotel operations.
Key Responsibilities:
• Lead and manage daily operations of the Reservations Department.
• Maximise room occupancy and average daily rate in collaboration with the Revenue team.
• Ensure accurate and timely processing of all individual and group reservations using systems including PM Pro and Concerto.
• Drive guest satisfaction by delivering outstanding service, resolving issues promptly, and maintaining high standards of communication and professionalism.
• Coach, mentor, and develop a high-performing reservations team; manage rosters, leave, and performance.
• Ensure compliance with brand standards, operational SOPs, and safety and emergency procedures.
• Collaborate with hotel management, front office, and sales teams to streamline processes and enhance guest experiences.
• Monitor and analyse performance metrics to improve conversion rates and support strategic business planning.
Requirements:
• Proven experience in a reservations leadership role within a hotel or similar environment.
• Strong knowledge of reservation systems (PM Pro, Concerto preferred) and a commercial mindset.
• Excellent communication, problem-solving and organisational skills.
• A guest-first attitude and an ability to build rapport and trust quickly.
• Strong leadership and team development capabilities.
Why Work With Us?
Work across two unique properties in Brisbane's vibrant city centre. Be part of a progressive hotel group under IHG Hotels & Resorts. Opportunities for career growth across an expanding hotel portfolio. Access to world-class training, IHG employee benefits and a supportive, inclusive culture. Dynamic, forward-thinking team that values your ideas and contributions.
About voco & Hotel Indigo Brisbane City Centre
At voco, we bring a relaxed lifestyle vibe to upscale hotel stays, blending individual character with reliability. Hotel Indigo brings Brisbane's stories to life—rich in colour, culture, and creativity. Together, our properties offer unforgettable guest experiences that reflect the spirit of the city.