Location: Adelaide, South Australia, Australia
Your day-to-day
* Assist guests with reservation enquiries from all channels, while identifying opportunities to upsell and maximise revenue.
* Ensure efficiency and accuracy in all personalised guest interactions, specifically acknowledging IHG One Rewards members and returning guests.
* Meet targets for converting sales.
* Be responsible for providing prompt, courteous, and efficient handling of all requests for guest reservations, changes, and cancellations.
* Strictly adhere to IHG policy concerning the Trade Practices Act, Gifts and Bribery, and Data Privacy, maintaining all procedures within IHG guidelines with emphasis on hotel credit policy.
* Be an expert in knowing the nuances of the Modern Business Traveller – their needs for business and leisure.
* Work collaboratively and creatively with Sales & Marketing, Front Office, Guest Services, Housekeeping, and Food & Beverage teams to ensure a seamless arrival experience and maximise opportunities for a positive guest experience.
* Manage a range of guests and clientele such as corporate, groups, travel agents, and leisure.
* Make their stay memorable.
What We Need From You
* Minimum 6–12 months Front Office, Reservations, or Customer Service experience.
* Proficiency in Opera Property Management System and integrated Point of Sale and channel management systems is highly regarded.
* Excellent written and verbal communication skills, conflict resolution ability. Fluency in English; bilingual or multilingual skills are advantageous.
* Excellent attention to detail.
* Excellent stakeholder management; ability to collaborate effectively with departments on groups and projects.
* Strong organisational skills and ability to prioritise workflow and workload individually and across the team. Assist with other duties as required.
* Flexibility to work a 7‑day rotating roster – weekdays, weekends, and public holidays are part of the job.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Other
Industries
Hospitality
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