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People and Culture | End-to-End Recruitment, Employee Engagement, Talent Management
Acu-Tech is seeking a highly motivated Client Service Executive to join our team in Maddington, WA. A company that’s trusted across Australia for delivering high-quality pipeline solutions — and grow with us as we expand our reach and impact.
The primary purpose of this position is to provide high-level of customer service to our clients by maintaining and nurturing our relationship with them and support our Sales Team.
What we offer:
- Competitive salary + performance-based incentives
- Opportunity to contribute to cutting-edge projects and innovative solutions
- A supportive team culture that values innovation and collaboration
- Employee Assist Programs
- The chance to make your mark, high-impact role
Key tasks and responsibilities:
- Support customers with confidence by providing timely and accurate product and technical information, ensuring quick and effective issue resolution.
- Communicate clearly on pricing, credit options and terms aligned with company policies and customer profiles.
- Ensure smooth transactions of sales orders and quotes accurately and efficiently.
- Educate and Empower Customers: Help customers understand product features, benefits, and terminology to improve satisfaction and support informed decisions.
- Maintain a qualified presence as you represent the company with a positive, professional attitude in all interactions with customers and vendors.
- Coordinate with vendors to share accurate shipping and delivery updates with customers.
- Address and resolve product or service concerns by identifying the cause and delivering prompt, thoughtful solutions.
- Proactively conduct telemarketing and follow-up activities to strengthen relationships and identify new opportunities.
- Reach out to customers post-purchase to gather feedback and ensure satisfaction.
- Identify gaps in customer needs and suggest solutions or improvements to the team.
- Maintain detailed and up-to-date customer profiles in the company database.
- Prepare reports using collected data to support product and service enhancements.
To be considered you must meet the following criteria:
- At least 2-3 years of experience in a civil-related, industrial, or technical product sales
- CRM experience; Sales/Customer Service short courses (advantageous).
- Exonet experience is favourable but not essential.
- High attention, accuracy and excellent organization and time management skills
- Excellent communication and interpersonal skills
- Initiative-taking and a positive 'can do' attitude
If this sounds like a good fit and is in your area of expertise, then we would like to hear from you.
Seniority level
- Seniority level
Associate
Employment type
- Employment type
Full-time
Job function
- Job function
Sales, Customer Service, and Engineering
- Industries
Mining and Civil Engineering
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📌 Client Services Executive
🏢 Acu-Tech Piping Systems
📍 City of Gosnells