About the role
We are seeking enthusiastic and customer-focused Gaming and Reception Team Members to join our dynamic team at the Rocky Sports Club. This is a casual position based in our club located in West Rockhampton, QLD 4700. In this role, you will be responsible for providing exceptional customer service and assisting with the day-to-day operations of our gaming and reception areas.
What you'll be doing
* Greet and welcome members and guests to the club in a friendly and professional manner
* Assist customers with gaming machines and other club services
* Handle cash and financial transactions accurately
* Respond to customer inquiries and address any concerns in a timely and effective manner
* Maintain a clean and well-presented gaming and reception area
* Comply with all relevant policies, procedures and legal requirements
* Contribute to a positive and collaborative team environment
What we're looking for
* Previous experience in a customer service or gaming-related role, preferably in a club or hospitality environment
* Basic familiarity with gaming machine operations is required
* Strong communication and interpersonal skills with the ability to engage with a diverse range of customers
* Excellent cash handling and basic financial skills
* Attention to detail and a commitment to providing high-quality service
* Flexible and adaptable to work in a fast-paced, dynamic environment
* A passion for the hospitality industry and a desire to contribute to the success of our club
* Permanent resident status is required for this position
What we offer
At the Rocky Sports Club, we are committed to providing a supportive and inclusive work environment that fosters personal and professional development. We offer a range of benefits, including competitive pay rates, flexible working arrangements, and opportunities for career progression. We also prioritise the wellbeing of our employees and encourage a healthy work-life balance.
About us
The Rocky Sports Club is a vibrant and well-established community hub in the heart of West Rockhampton. We pride ourselves on our commitment to providing high-quality facilities and exceptional customer service to our members and guests. With a strong focus on supporting local businesses and the community, we are passionate about creating a welcoming and inclusive environment for all.
If you are excited by the prospect of joining our team, we encourage you to apply now