Description Create your best future and join Westpac as a Process Excellence Manager What’s the role? As our new Process Excellence Manager, you’ll lead the way in shaping how we govern, document and maintain our processes and procedures across Cash & Transactional Banking Operations (CTBO). You’ll define best practices for procedure documentation and drive a culture of excellence through coaching and leading our process community of practice. Additionally, you will lead our multi-year journey towards a future-proof knowledge system on Confluence. This is a full-time role based in Sydney, working standard business hours. What do I need? We’re looking for someone who’s passionate about building clarity and structure, working with a variety of stakeholders and continuous improvement. To thrive in this role, you’ll bring: Significant experience in process excellence and/or business analysis, with strong experience in process documentation and writing Confidence working with tools like Confluence (or a willingness to learn) A collaborative mindset with excellent communication and stakeholder engagement skills An innate curiosity and motivation to continuously upskill in process documentation and governance, and the ability to distil these learnings with our knowledge community of practice The ability to deliver training and support teams on best practice process writing, working with stakeholders of varied seniority and across both run and change teams Ready to lead meaningful change and help shape the future of operational excellence at Westpac? We’d love to hear from you. Why join us? We’re obsessed with becoming our customers 1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates! Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. Tailored learning and development opportunities to help your grow your career within the bank. Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives Create your future today To get started, simply click on the APPLY or APPLY NOW button We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.