Role: AUS | Desktop Engineer
Location: Perth
Contract Duration- 42 Days
The purpose of the Desktop engineer role is to provide onsite and remote desktop support by responding to and resolving incidents and service requests whilst maintaining a high level of customer satisfaction and investigate diagnose and resolve hardware and software faults related to end-user devices
• Providing End User device technical support and a customer-oriented service experience.
• Manning the technical hub for walk-up requests
• Troubleshooting desktops laptops and tablets running a Windows OS (10 and 11).
• Working within Azure AD
• Working with and troubleshooting common enterprise applications (MS Office 365, Adobe, etc..)
• Troubleshooting peripherals (printers, POS terminals, barcode scanners, etc…)
• Ability to work with composure and professionalism when dealing with multiple demands
• Minimum 2 years experience with troubleshooting end user issues in a corporate environment
• ITIL v3 MCITP/MCTS and/or relevant technical qualifications highly regarded.