Ramsay Clinic Caloundra is seeking an experienced and motivated Administration Manager to join our Administration team. This is a key leadership role, responsible for supporting and guiding a dedicated group of administrative professionals across the hospital, including front office, reception, consulting suites, wards, day units, and theatres.
Reporting to the General Manager, you will ensure the efficient delivery of day-to-day operations, drive continuous improvement, and uphold the highest standards of customer service and administrative excellence.
This position offers an excellent opportunity for a strong leader with proven administrative experience, exceptional communication skills, and a collaborative approach to team management.
What You will Do
As the Administration Manager, you will play a key role in ensuring the smooth and efficient operation of administrative services across the hospital.
Your responsibilities will include:
* Leading, mentoring, and supporting administrative staff across various departments.
* Providing hands-on assistance in frontline admin roles when needed.
* Acting as a subject matter expert in hospital administration systems and processes.
* Assisting with recruitment, onboarding, and ongoing training and development of staff.
* Preparing and managing rosters, coordinating leave coverage, and ensuring optimal resourcing.
* Overseeing key administrative functions including banking and cash handling,
* Ensuring timely and accurate billing processes and documentation to meet revenue cycle KPIs.
* Maintaining high standards of customer service, professionalism, and confidentiality.
* Fostering a supportive, team-focused culture that promotes collaboration and accountability.
* Working closely with the General Manager to drive continuous improvement and operational efficiency.
About You
You are a proactive and people-focused leader with a passion for operational excellence and exceptional customer service. Known for your strong communication skills and attention to detail, you thrive in dynamic environments and are confident managing competing priorities.
You will also bring:
* Proven experience managing a team, ideally in a healthcare or hospital setting.
* Demonstrated success in coordinating rosters and overseeing large workgroups.
* Strong understanding of KPIs, budget management, and performance reporting.
* Experience monitoring and achieving administration-specific performance metrics.
* A flexible and adaptable approach with a willingness to learn and grow.
* Understanding of health fund contracts and their administrative requirements.
* A commitment to delivering high-quality outcomes for patients, staff, and stakeholders.
* Knowledge of medical terminology.
* Experience using Meditech or similar patient administration software (highly regarded).
About Us
Ramsay Clinic Caloundra offers a 24 bed Mental health unit and a Day Surgery Unit operating 3 brand new theatres for private day surgery. Our facility delivers excellence in all specialities, and is on track for future growth and development accommodating the expanding population of the south sunshine coast region.
What’s in it for You:
At Ramsay, we care for our people by offering benefits that truly support your career, wellbeing and lifestyle, including:
* Grow your career with recognition programs, employee referral bonuses, scholarships, free access to LinkedIn Learning and the Ramsay Leadership Academy
* Save more every day with Ramsay Rewards, giving you exclusive deals at 100+ retailers, restaurants, travel providers and more
* Enjoy peace of mind with lower hospital cover costs and higher extras limits on services like General and Major Dental, plus pharmacy and allied health discounts
* Find balance through flexible rostering options, flexible leave and access to free, confidential counselling and wellbeing support 24/7
* Increase your take-home pay through salary packaging and novated leasing, plus discounts on leisure travel, gyms and lifestyle services.
Why Join Ramsay:
At Ramsay Health Care, “people caring for people” is at the heart of everything we do. We are:
* Australia’s largest private hospital operator, with over 74 sites and 35,000 staff
* A values-led workplace where you’ll be supported personally and professionally
* A place with flexible, permanent and career-growth opportunities nationwide.