Customer Service Representative, Toyota Finance Australia
Layfield, Scoresby
Join Toyota Finance Australia's Customer Operations Team as a Customer Service Representative. You will provide support to customers across a variety of brands, handling enquiries related to vehicle finance and insurance. The role is based at the Caribbean Park office in Scoresby with flexibility for hybrid work.
About the role
Start date: 9th of June. Competitive salary and a clear career pathway. The contact centre operates Monday to Friday, 8:30 am – 7 pm.
What will your journey look like?
* 2‐week classroom training covering products, processes and systems.
* 1-week transition to the team in a mentoring hub.
* 4‐6 weeks of coaching and support to embed knowledge and skills.
* At the 6th month, opportunity to specialise in insurance or retention activities with a salary increase.
* After 12 months, development planning for progression to other roles within Toyota Finance.
What can you expect?
* Handling 50‐60 calls or emails per day.
* Key metrics: average handling time, quality assurance, roster adherence, post‐call customer surveys.
* Minimum two coaching sessions per month.
* Monthly manager catch‐up and team huddles.
Responsibilities
* Engage with customers to provide solutions to car loan and insurance queries.
* Assist customers with vehicle finance needs.
* Provide excellent customer service at all times.
* Contribute to business success by recommending improvements and owning results.
* Meet high standards for call handling times and quality.
Your attributes
* Proven experience delivering superior customer service, including handling difficult conversations.
* Strong active listening, problem‐solving and rapport‐building skills.
* Ability to understand and meet customer needs.
* Professionalism and motivation under pressure.
* Autonomous work and team collaboration.
* Excellent written and verbal communication.
* Self‐motivated with a learning mindset.
* Experience with Microsoft Office and multiple technology platforms.
* Experience in a KPI/metric environment.
* Call centre experience is an advantage but entry‐level candidates from retail or hospitality are welcome.
What's in it for you
* Hybrid work arrangements.
* 26 weeks paid primary carer leave and 8 weeks paid parental leave for secondary carer.
* Access to lease a brand‐new Toyota with a discounted monthly amount and included on‐road costs.
* Access to discounted vehicle purchases for you and your family.
* Professional development programmes, paid study leave, study assistance and access to Australian Institute of Management courses.
* Discounted private health insurance.
* 24‐hour Employee Assistance and Mental Health Program.
* State‐based social clubs with events and fun activities.
* Office culture encouraging freedom of dress.
* State‐of‐the‐art facilities with coffee, water, table tennis, PlayStation and relaxation spaces.
* Annual salary review and generous eligible staff bonus structure.
* Much more...
Recruitment process
We start with a skills assessment and then move to an interview. Keep an eye on your inbox and spam folder for an email from our partner Vervoe. We can adjust the recruitment process for accessibility requirements; please let us know your preferred communication type.
Toyota is an endorsed employer for all women. Please review the Work180 website for further information.
Come with us and help create the future.
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