Job Role: Client Service Officer
We are seeking a skilled professional to provide exceptional customer service and support to clients in need. The ideal candidate will possess excellent communication skills, a strong focus on delivering quality advice, and the ability to work collaboratively with internal and external stakeholders.
Key responsibilities include:
* Providing critical services and advice to clients
* Maintaining relationships with internal and external stakeholders
* Utilizing technology to deliver housing assistance options
The successful applicant will be passionate about making a difference and delivering innovative solutions for people experiencing homelessness or at risk of becoming homeless.
Responsibilities also include rostered shifts working with clients at the counter or over the phone, processing and assessment of applications and enquiries using relevant legislation, policies, and procedures, and working collaboratively in a team environment to achieve key performance indicators.
Applicants must have a current NSW driver's licence and be proficient in using various online communication tools and programs.