JOB SUMMARY
As Marriott International’s flagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. When you become a Marriott Hotels Rooms Division Manager, opportunity awaits. Position Summary: Oversee and direct all aspects of departmental operations, making business decisions for the department You will have full accountability for sales, profit, guest satisfaction, associate satisfaction, operations, and stock management and will be required to monitor performance against budget Manage day-to-day operations and ensure the quality and standards of the hotel and guest expectations are met Review reports and financial statements to determine Rooms operations performance against budget Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties Manages staffing levels to ensure that guest service, operational needs and financial objectives are met Be the “face of the hotel” - engaging and inspiring guests through each guest interaction from arrival to departure Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings Understand and manage the impact of the department’s operations on the overall property financial goals and objectives to achieve or exceed goals. Develop and manage relationships with key stakeholders, both internal and external. Ensure you and the team uphold all company policies and procedures whilst demonstrating Marriott Hotel’s core values. About You: Experience with OPERA property management system or similar Relevant experience in a similar managerial role Working rights in Australia Enthusiastic to escalate your career Self-motivated, driven and energized in a fast-paced environment Armed with smart solutions and a can-do attitude Our Benefits: Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program Opportunity to receive Employee Referral Incentives and get paid for working with your friend Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness Marriott Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for + years.