What You'll Do
We're looking for a curious, high-energy Business Analyst who understands the bigger picture beyond the backlog. You are someone who knows that a ticket is only as good as the 'Why' behind it, and you thrive in the space balancing the technical logic of the platform with the growth goals of the business.
Working alongside a Product Manager, UX Lead, and Tech Lead, you will focus on the Marketplace Platform, balancing the needs of our Sellers with the growth and NPS of our end customers. You understand that a seamless seller experience is the essential foundation for a world‐class journey for the end customer.
You will be part of the Woolworths MarketPlus team that connects sellers with customers buying products on BIG W Marketplace, Everyday Market (Woolworths) and Everyday Rewards Shop.
1. Responsible for gathering stakeholder needs and translating them into detailed functional requirements and documentation, providing clarity to the delivery teams throughout the software lifecycle.
2. Translate high‐level business goals into clear, detailed functional requirements, precise, executable technical specifications, user stories, and acceptance criteria for engineering teams.
3. Partner with the PM and UX Lead to identify friction points for both sellers and customers. Bring structure to ambiguity, turning growth initiatives and high‐level strategy into validated functional logic.
4. Act as the primary liaison between business units, product, engineering, and QA teams.
5. Slice complex platform requirements into thin, high‐value vertical slices, ensuring the engineering team has clarity to maintain momentum without losing sight of the customer impact.
6. Innovate in how things are documented and sliced, creating templates and best‐practice frameworks for Platform Automation that allow our marketplace to scale.
7. Analyze current processes, identify pain points, and propose innovative platform solutions.
What You'll Bring
8. 5‐7 years experience as a Product Owner or a Business Analyst
9. A natural 'investigator' mindset with curiosity & systems thinking
10. Ability to take a complex solution and break it down into an MVP that delivers immediate value while allowing for continuous optimisation.
11. Hands‐on experience with Agile methodologies including running ceremonies and slicing user stories, contributing effectively to a high‐pace delivery environment.
12. Toolkit of best practices for documentation and automation that makes the hand‐off between Product, UX, and Engineering seamless.
13. Proven success in driving momentum in high‐paced environments.
Key Skills
14. Sharp problem‐solving skills and exceptional attention to detail when tackling complex operational challenges.
15. Ability to translate complex platform dynamics into simple, functional narratives.
16. Expert‐level ability to break down requirements into executable, value‐driven increments. Translate intricate business needs into clear, actionable requirements within an Agile environment.
17. Proficiency in creating innovative documentation (visual flows, data mapping) that goes beyond standard text‐heavy requirements.
Nice to Have
18. Strong understanding of marketplace dynamics, including seller onboarding, catalog management and the drivers of customer NPS.
19. Genuine passion for platform technology—specifically how AI and ML can automate and bring efficiency.
What You'll Experience
20. A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
21. Access to Sonder. Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families.
22. A progressive and competitive leave policy that gives you more space for what matters to you.
23. Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose‐driven work.
24. Opportunity to Salary Sacrifice, enabling team members to purchase selected eligible items or services from pre‐tax salary. Can be used for novated leases, superannuation contributions, Qantas Club membership, computing devices etc.
Everyone belongs at Woolworths Group
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.
We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.
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