Customer Experience Leader
This role is a great opportunity to deliver exceptional customer service and lead by example. As a key member of the store leadership team, you will be responsible for driving sales and KPI performance.
* Model outstanding customer service skills every time.
* Coaching your team to deliver exceptional service outcomes and develop a service-focused mentality.
* Collaborate with Store Manager and Assistant Store Manager to drive sales and achieve business objectives.
* Utilize financial reporting to identify trade trends and implement action plans to maximize opportunities.
* Assist Management Team in completing weekly visual merchandising direction & promotional launches.
* Support the recruitment, induction, and development of high-performing team members.
* Ensure upholding company retail standards and delivering visual excellence.
Requirements:
* Proven experience in a customer-facing role.
* Previous retail experience in a leadership or entry-level position.
* Results-driven leader who can successfully drive teams to meet targets.
* A collaborative mindset and excellent communication skills.
* Possess a positive attitude, enabling motivation and maintaining a high-performing team culture.
* Culturally aware individual who loves sports fashion brands and wants to engage customers to build brand loyalty.
* Ability to work efficiently in a fast-paced environment.
What's in it for you?
* Work with an innovative retailer and collaborate with leading product brands.
* Develop your skills through training and career advancement opportunities.
* Grow within a dynamic organization across various roles including Retail, Support Office, and Distribution Centre.
* Enjoy attractive staff discounts.
* Access employee assistance programs and mental health champions.
* One month paid parental leave for full-time employees.