Job Description:
We are seeking a skilled Principal Platform Architect to join our Customer Outcomes team. As a technical advisory role, you will be responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes.
* You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.
* Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
* Provide a variety of knowledge across multiple workflows.
* Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
* Translate goals to outcomes into a customer roadmap.
* Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
* Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
* Manage technical governance, and a delivery operating model and governance.
* Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
* Support the sales effort by scoping and estimating the engagement and change orders.
* Be an active contributor of leading practices and expertise related to the ServiceNow platform.
* Maintain skills / certifications on for .
* Support the professional development of others through means of mentoring.
Required Skills and Qualifications:
To be successful in this role, you will need:
* Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
* 12+ years progressive experience as part of a professional services organization; or equivalent education/experience.
* Management consulting experience.
* Ability to travel up to 80%.
* Creativity with comfort running programs independently within a 'startup-paced' environment.
* Success driving complex issues through analysis and resolution.
* Ability to relay complex information to diverse sets of audiences, both technical and non-technical.
* ServiceNow certifications in aligned workflow.
* Industry domain expertise in Large program experience leading architecture and design, Enterprise architecture experience, Cloud application technology experience.
Benefits:
As a member of our team, you will have access to opportunities for growth and development, including training and mentorship programs. You will also have the chance to collaborate with experienced professionals and contribute to innovative projects that drive real results. We strive to create an inclusive and supportive work environment where everyone has the opportunity to thrive.
Others:
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here.