IT Technical Services Specialist
The role of the IT Technical Services Specialist is pivotal in ensuring seamless IT operations and maximizing system availability. Key responsibilities include managing technical requests, providing comprehensive support for desktops and infrastructure across diverse environments, maintaining production systems, facilitating communication networks and incident response, contributing to scheduled upgrades and project initiatives, and disseminating knowledge through a centralized repository.
Essential qualifications encompass 3+ years' experience in advanced IT technical support, industry-specific expertise, production systems proficiency in technical support, familiarity with Cisco solutions (desirable), thorough knowledge of Windows 10, Microsoft Office, and Windows Server, ability to diagnose and resolve hardware malfunctions, acquaintance with Cisco networking (desirable but not essential), and exposure to MS Azure and Office 365 is advantageous.