Quality Assurance Officer (Medico Legal)
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MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally, Next Health is an established premier international provider of independent medical opinions and specialist services, serving insurers, private and government employers, self-insured companies, and the legal profession.
Next Health is part of the MedHealth group of companies and was established in 2005 to provide independent specialist opinions that would help people and organisations understand 'what's next' after injury or illness. Since opening our doors, we have flourished to become the largest provider of independent specialist opinion across Western Australia, South Australia and the Northern Territory.
We are seeking a person who has strong self-motivation, the ability to work independently and within a team environment. Someone with strong leadership, follow-up, organization, and prioritization skills, and excellent attention to detail.
This role can be full-time or minimum 3 days per week.
Job Description
This role is to ensure the accuracy and quality of reports produced by Next Health consultants in a timely manner, as well as providing consultants and customers with technical advice relating to reports and permanent impairment/disability assessments.
To coordinate and deliver a range of high-quality, customer-focused business administration support and duties for the provision of independent medical assessment and advice to Next Health team members, consultants, customers, clients, and visitors.
Key Responsibilities include, but are not limited to:
* Review of medico-legal reports in line with quality framework and relevant regulations and legislation.
* Undertake quality assurance of reports, AMS forms, and assessments, ensuring they are compliant with specific customer and/or legislative specifications, Next Health standards and processes, and appropriate guidelines.
* Identify inaccurate, deficient, or incomplete reports and liaise with relevant stakeholders to resolve issues.
* Assist with consultant, customer, or team member training sessions as needed.
* Support the General Manager, Operations Manager, and Report Production and Quality Coordinator in the induction of new staff.
* Escalate matters requiring intervention to appropriate personnel.
* Advise of possible delays in turnaround times where applicable.
* Prioritize workflow based on availability, requests, and urgency.
* Collaborate with team members to ensure workflow prioritization.
Qualifications
* Experience in the medical, allied health, and/or personal injury industry.
* Experience in driving quality assurance programs.
* Understanding of case management practices related to independent medical reports is beneficial.
* Experience in coordinating customer-focused administrative support.
* Effective communication skills (written and verbal).
* Proficiency in Microsoft Office Suite.
Additional Information
* Customer-driven approach.
* Resilience when faced with challenges.
* Attention to detail and accuracy.
* Excellent customer service skills.
* Strong organizational and prioritization skills with adaptability.
* Ability to work independently and collaboratively.
* Respect for confidentiality and privacy.
* Positive, respectful, and helpful attitude.
Our team values diversity and is committed to equal opportunity employment, supporting accessibility needs in our recruitment process.
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