Overview
The Rostering Manager is responsible for developing, maintaining, and overseeing staff rosters to ensure that all NDSS participants receive consistent, high-quality support. The role ensures fair allocation of shifts, compliance with staff qualifications, and efficient use of resources while balancing client needs and workforce availability.
Core Responsibilities
- Rostering & Workforce Planning: Develop and maintain accurate rosters for all NDSS programs (SIL, SDA, community access, respite); ensure adequate shift coverage while minimising unfilled shifts or cancellations; manage unplanned absences, late-notice changes, and emergency shift coverage; forecast rostering needs based on client growth, leave schedules, and service changes.
- Staff Allocation & Deployment: Allocate shifts fairly, matching staff skills, compliance status, and client requirements; consider staff preferences and work-life balance while prioritising participant needs; ensure compliance with SCHADS Award rostering rules (breaks, overtime, max hours); prevent over-reliance on specific staff and encourage equal distribution of shifts.
- Communication & Coordination: Act as the main contact for rostering inquiries from staff, participants, and families; provide timely communication of roster changes and confirmations; work closely with HR to ensure only compliant staff (with valid WWCC, police checks, CPR, First Aid, Medication competency) are rostered.
- Compliance & Record-Keeping: Maintain rostering records for auditing and NDIS compliance; ensure accurate records of shift allocations, cancellations, and coverage; provide weekly reports on roster coverage, cancellations, and staff utilisation to ASM/CEO.
- Performance Monitoring: Track staff attendance, punctuality, and shift acceptance/refusal trends; escalate repeated roster breaches (e.g., no-shows, late arrivals) to HR; identify gaps in rostering coverage and propose staffing/recruitment needs.
Note: The above list is not exhaustive; the role may evolve to meet the company’s overall objectives. Roster coverage targets include maintaining >95% coverage of planned shifts, ensuring 100% of rostered staff meet compliance requirements, reducing last-minute cancellations, and achieving NDIA audit readiness with up-to-date rostering documentation.
Mandatory Requirements
- Experience in rostering or workforce management (NDIS, healthcare, or aged/disability services preferred)
- Strong understanding of SCHADS Award rostering requirements
- Proficiency in rostering software (ShiftCare or similar)
- Excellent organisational and communication skills
- Ability to remain calm under pressure and problem-solve in real time
Desired Competencies
- Analytical thinking
- Initiative
- Business awareness
- Tenacity
- Strategic thinking
- Positive approach to change
Person Specification
Experience
- Relevant experience in a similar role within a similar industry is ideal
- Customer service focused: commitment to exceptional service across channels
- Clear and concise communication; adaptable to audience
- Attention to detail in written and verbal communication
- Teamwork and willingness to support colleagues
- Time management and ability to meet objectives within deadlines
Personal Attributes
- Professional and confident demeanor
- Positive approach to change
- Advanced working knowledge of Microsoft Word, Excel and PowerPoint
This job description illustrates the scope and responsibilities of the role and is not intended to be exhaustive. You may be required to perform other job-related tasks as needed by management and the development of the role and business.
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