LifeSpan Specialists is a medical clinic that offers healthcare and support for elderly patients and adults with cognitive impairments. We are a well-established clinic of three practitioners that service patients from Northern NSW and the Gold Coast, particularly with Dementia.
We are seeking an **experienced Medical Secretary** for our clinic at the Medical Centre of John Flynn Private Hospital. This position will initially be a casual role, with conversion to a permanent position if desired after a successful probation period.
- Provide customer service face-to-face, over the phone, and online.
- Book appointments and organise multiple practitioner's schedules, tracking follow-up appointments, cancellations, changes in availability, etc.
- Receive, triage, and monitor daily correspondence including patient results, referrals, reports, information requests.
- Process payments, bill item numbers, and lodge claims to Medicare and DVA.
- Liaise with hospital wards, nursing homes, general practices, and other health practitioners.
- Handle confidential legal matters, such as medico-legal requests and communication with lawyers and authoritative bodies.
- Transfer medical reports and patient data into Medical Objects.
- Assist when needed in recording basic patient measurements, i.e. weight and blood pressure.
- Report to the off-site Practice Manager as needed.
**To be successful in this role, you will**:
- Display a high level of compassion and care towards elderly patients predominantly with declining mental abilities.
- Demonstrate experience in medical reception and secretarial duties.
- Excel in fast-paced, high-pressure work environments.
- Offer great time-management and organisation skills and prioritise your workload.
- Work autonomously and under limited supervision within established policies, guidelines and procedures.
- Adhere to our practice policies as well as our professional values.
- Be skilled in computer programs, i.e. Gentu Practice Management Software (or similar), Medical Objects, Microsoft Office, Google drive, Windows PC
**Hours**: 20-25 hours a week. Some days are flexible but Mondays and Wednesdays are a must.
**Job Types**: Part-time, Casual, Permanent
Pay: $35.00 - $38.00 per hour
Schedule:
- 8 hour shift
- No weekends
Work Location: In person