**Job Title:** IT Business Analyst
This role entails translating business challenges into precise IT requirements.
* Conduct in-depth analysis of client operations, workflows, and process gaps through workshops and interviews.
* Document detailed functional and non-functional specifications, user stories, and acceptance criteria for proposed IT solutions (e.g., system upgrades, cloud migrations, software implementations).
* Facilitate requirements sign-off with key stakeholders.
* Act as the subject matter expert, recommending suitable IT solutions and technologies that align with the client's goals and objectives.
* Collaborate with technical architects to ensure solution designs are viable, cost-effective, and meet all defined business needs.
* Present complex technical findings and recommendations clearly to non-technical clients.
* Bid strong professional relationships with multiple clients and internal teams.
* Manage project scope, assessing the impact of proposed changes on delivery timelines and budgets.
* Coordinate User Acceptance Testing (UAT) and facilitate post-implementation training and handover.
Key Skills:
Excellent analytical and problem-solving skills, ability to communicate complex ideas effectively, strong relationship building skills, proficiency in project management tools, experience with IT service management methodologies.
What We Offer:
A dynamic work environment, opportunities for growth and development, a competitive salary and benefits package.
About Us:
We are a leading provider of IT services, committed to delivering high-quality solutions to our clients.