Hotel Guest Services
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This role is ideal for someone with experience working in the hotel or hospitality industry.
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Day-to-Day Activities:
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* Help guests and provide a high level of service.
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* Communicate effectively with the team and other departments.
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* Champion the arrival experience and ensure all guests feel welcome.
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* Handle guest complaints and resolve issues efficiently.
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* Process check-in/check-out functions and maintain accurate records.
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* Be knowledgeable about the hotel's products and services.
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* Use safety equipment and emergency procedures as required.
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Requirements:
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* Excellent personal presentation and positive attitude.
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* Proven skills in guest relations, problem-solving, and time management.
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* Experience working in a luxury environment focused on attentive guest service.
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* Ability to work flexible hours, including weekends and public holidays.
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* Legal right to work in Australia.
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Benefits:
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* Hotel perks, including accommodation and food discounts.
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* Enhanced parental leave.
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* Proactive health days and flexible work options.
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* Career development opportunities through our lifelong development program.
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* Access to our discount retail platform.
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Our Mission:
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We welcome everyone and strive to create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.
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At IHG Hotels & Resorts, we promote a culture of trust, support, and acceptance.
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