As our Reservations Manager, you will be responsible to plan, direct and co-ordinate all Reservations activities to ensure smooth running of the department. This role will report to the Revenue Manager, work closely with the General Manager, Sales & Marketing, Front Office and Housekeeping teams.
What you’ll be doing:
* Providing exceptional customer service, listening to guests in order to understand their needs and offering tailored options
* Overseeing the day to day Management of the Reservations team and assisting the Reservations team with day to day tasks including overflow of calls and stepping in to assist the team as required
* Monitoring third party websites and GDS to maximise REVPAR
* Ensure the Property reaches maximum occupancy and returns through efficient room allocations, accurate monitoring and inspection of bookings in the reservations system
* Assisting guests with bookings and proactively responding to TrustYou guest feedback.
* Working with and developing business relationships with travel agents, corporate and leisure business
* Maintaining regular communication with the Sales team, ensuring that any leads are passed on
* Upholding our Accor Live Limitless loyalty program, ensuring that guests are correctly linked to guest history and departments are aware of any special needs
* Handling a high volume of reservations with superb 100% accuracy from the team to ensure data integrity
* Lead the Reservations team culture to focus on loyalty and driving recruitment of new members
* Provides ongoing leadership, support and guidance to the entire Reservations team to ensure the overall success of the department.
* Work closely with the Revenue Manager and Sales & Marketing on all aspects of revenue maximisation across all distribution channels.
* Managing Out of Order Rooms and Inventory during renovations
About You
There are a few things that would make your application shine – having energy and a positive attitude, a genuine customer service focus and a dedication to always getting the small details right as well as:
* Previous experience in a large Hotel Reservations role (200 rooms essential), and a genuine passion to create memorable moments for the guests
* Demonstrated ability to lead, coach and develop the team.
* A willingness to be hands on within the operation and drive a culture of guest obsession and loyalty with the team.
* The ability to create meaningful connections, creating a high level of trust with the team.
* Excellent time management and organisational skills giving you the ability to handle tight deadlines
* You’ll be able to work independently and have the ability to run a busy reservations system
* Have a passion to sell every last room in a competitive market
* Previous experience with the following programs highly desirable though not essential: OPERA Cloud, Zambion/Ready Workforce, purchaseplus, ResaWEB, HotelLINK, DataWEB, TrustYOU, HotSOS and ACDC.
* You’ll be confident, solution focused, team player
* Self-motivated and target driven
* You are flexible and have a desire to work in a dynamic, fast-paced team
* Current First Aid and RSA certificates or the ability to obtain these.
* Experience in the hospitality industry and ACCOR is advantageous
* The flexibility to work a variety shifts over a Wednesday to Tuesday roster including public holidays as required
* Must hold valid unlimited Australian work rights
In terms of technical skills, this role calls for a high level of computer literacy, specifically around Microsoft Outlook and Excel. You will have an exceptional ability to think ahead of the game and forecast accordingly, you will also possess a strong understanding of yield management. Experience with OPERA Cloud would be highly advantageous however not essential.
In return for your passion, hard work and commitment, we will offer you:
* Full time position
* Paid birthday or wellness leave
* Free car parking
* Free staff meals during shift
* ACCOR Career Milestone and birthday celebrations
* Colleague food and beverage and accommodation discounts across our worldwide Accor Network
* Training opportunities through the Accor Academy
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
So, when will you be joining us?
The Novotel brand is part of the Accor Group. As the global market leader, Accor Hotels offers a worldwide network of hospitality and tourism services, with a diverse portfolio of renowned brands. Just a few of the perks include:
• Ongoing career and professional development opportunities
• A rewarding work environment
• Global discounts on hotel accommodation & Food and Beverage
What are you waiting for? APPLY NOW