We are seeking talented individuals to join our dynamic team in Melbourne.
Job Description
This is a rewarding opportunity for those who thrive in fast-paced environments and value making a difference in people's lives.
* Provide information and discuss available options with customers
* Advise on services that support independent living at home, including short-term and long-term care solutions
The ideal candidate will possess exceptional customer service skills, proficiency in PC literacy, and adaptability in a busy environment.
What Makes a Successful Candidate?
* Exceptional Customer Service Skills: Provide outstanding service to customers, addressing their needs effectively and efficiently
* Proficiency in PC Literacy: Demonstrable experience with various computer platforms and software
* Adaptability in a Busy Environment: Manage inbound calls within a contact center setting while maintaining composure and professionalism under pressure
* Strong Multitasking Skills: Juggle multiple tasks while actively listening to customers and responding to their inquiries promptly
* Clear Verbal and Written Communication: Convey information clearly and effectively to customers
* Eagerness to Learn: Acquire new skills and knowledge, staying updated on changes in process
* Meeting KPIs and Competencies: Meet output and quality Key Performance Indicators (KPIs) and competencies
Benefits
Our team members enjoy:
* Financial & non-financial incentives
* Career growth opportunities
* A robust wellness program and 24/7 personal safety and support service
* Employee discounts
* An Employee Referral Program
About Us
We are a global business committed to delivering exceptional results through human expertise and technology.