Reception role involves answering phones, responding to emails and communicating with travel agencies. Key responsibilities include checking in guests, checking out guests and providing excellent customer service. A background in a motel or accommodation reception is preferred. The ability to work independently as well as part of a team is essential for effective communication and message relay.
Skills Required
A strong understanding of the hospitality industry and experience in a similar role are highly desirable. Good interpersonal skills and phone mannerisms are crucial for building strong relationships with customers and colleagues. Effective communication and data entry skills are also necessary. Possession of an RSA certification is required due to the licensed venue nature of the establishment.
Benefits
The roster will accommodate individual availability and provide two consecutive days off per week. Roster information will be provided one to two weeks in advance. This ensures that staff can plan their schedules accordingly and maintain a healthy work-life balance.