Customer Support & Enquiry Coordinator
Aspire Early Education & Kindergarten
* South Yarra Melbourne VIC
* Customer Service Call Centre
* Full time Permanent - On site
Join Aspire
We are excited to invite applications for a Customer Support & Enquiry Coordinator to join our Head Office team in South Yarra.
This is a permanent full time, office based role working Monday to Friday and is ideal for someone who loves speaking with people, building relationships, and supporting families through meaningful decisions.
About Aspire
At Aspire Early Education & Kindergarten, we deliver high quality early education and care across Melbourne and beyond. Established in 2017, Aspire has grown to over 30 operational centres with more than 35 new centres in development.
We are a values led organisation where people, purpose, and growth come first.
Why join Aspire
* Paid birthday leave every year
* Up to 50 percent childcare gap fee discount at Aspire centres
* Access to Employee Assistance Program available 24 hours a day
* Genuine career development and internal growth opportunities
* Supportive and collaborative team culture
* Work with a fast growing organisation where your contribution matters
About the role
As the Customer Support & Enquiry Coordinator, you will be the first point of contact for families enquiring about Aspire centres. You will guide families through the enquiry and enrolment journey while delivering a warm, professional, and positive experience.
Key responsibilities
* Manage inbound and outbound calls with professionalism and care
* Support families through enquiries, waitlists, and enrolment steps
* Book centre tours and coordinate follow ups
* Conduct check in calls to ensure family satisfaction
* Work closely with centre teams to support occupancy
* Maintain accurate records across customer and enrolment systems
* Deliver consistently high quality customer service
About you
* Strong communication skills with confident phone manner
* Previous customer service or call centre experience
* Ability to manage high volume enquiries in a fast paced environmenti
* Excellent organisation and attention to detail
* Strong administration and data entry skills
* Experience with childcare or CRM systems is beneficial but not essential
* A team focused mindset with a positive attitude
Commitment
Our commitment Aspire is committed to child safety, inclusion, and diversity. We have zero tolerance for child abuse and are dedicated to creating safe, respectful, and inclusive environments for all children, families, and team members.
Ready to grow with Aspire
Apply now and become part of a passionate team shaping the future of early education.
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