ACESGroup is seeking an experienced Security Services Manager to lead security operations across Powerhouse precincts, one of Sydney's most significant public and cultural environments.
This is not a standard guarding management role. It is a leadership position for someone who can deliver a visitor-focused culture that maximises access to the Powerhouse program, build a high-performing team, maintain strong compliance and incident standards, and deliver a security service that protects people and assets while supporting visitor experience.
You will lead a modern, service-driven operation in a complex public environment, working closely with site stakeholders, frontline teams, and emergency services to ensure the precinct remains safe, welcoming, and professionally run.
About the Role
In this role, you will embed customer service, visitor focus, and maximising access into security and precinct operations while leading day-to-day security, customer service, and emergency operations across multiple precinct locations.
You will drive a proactive, prevention-focused security culture, oversee incident response, investigation, escalation, and reporting, and maintain high standards across patrol, access control, control room, and back-of-house operations.
You will also support the development of SOPs, post orders, site processes, and service improvements, while managing rosters, workforce performance, briefings, and operational standards. Building strong working relationships with client stakeholders, emergency services, and partner teams will be central to the role, alongside using reporting, audits, and operational data to identify risks and improve performance.
Key Responsibilities
Leadership & Operations
* Lead day-to-day security, customer service, and emergency operations across precinct locations
* Drive a proactive, prevention-focused security culture
* Manage rosters, workforce performance, briefings, and operational standards
* Maintain high standards across patrol, access control, control room, and back-of-house operations
* Oversee incident response, investigation, escalation, and reporting
* Maintain strong compliance, audit, and documentation standards
* Support the development of SOPs, post orders, site processes, and service improvements
* Use reporting, audits, and operational data to identify risks and improve performance
Stakeholder Engagement & Visitor Experience
* Embed customer service, visitor focus, and maximising access into precinct security operations
* Build strong working relationships with client stakeholders, emergency services, and partner teams
* Ensure security controls support public access, inclusion, and positive visitor experience
About You
You will be well suited to this role if you bring:
* Proven leadership in a complex, public-facing security environment
* Strong incident command, escalation, and investigation capability
* Confidence managing teams, rosters, standards, and client reporting
* Calm judgement in emergencies and high-pressure situations
* Strong compliance, audit, and documentation discipline
* A service mindset that balances strong security controls with a positive public experience
Highly regarded backgrounds include:
* Museum, hotel, gallery, stadium, campus, or precinct security
* Airport, transport, or major venue operations
* Facilities or venue operations with direct security accountability
Applicants Must Have
* NSW Security Licence suitable for the role
* Current RSA
* Current First Aid and CPR
* Strong computer, reporting, and communication skills
Willing to Obtain
* Unrestricted NSW Class C Driver's Licence
* White Card
* Traffic Controller / Implement Traffic Control Plans
* Confine Small Emergencies
* 11124NAT – Safe Handling of Sharps and Infectious Waste
* NSW Working With Children Check
Benefits
* Work in a high-profile and culturally significant public environment
* Be part of a technology-enabled security operation
* Access ongoing training and upskilling through our internal RTO
* Explore genuine career progression across venues, events, and critical infrastructure
* Join a growing national company that values professionalism, inclusion, and long-term development
We are an equal opportunity employer, committed to workforce inclusion and diversity. Successful applicants will be subject to relevant background, police, medical, and reference checks.
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