Motor Assessor | Brisbane, QLD | Tool of Trade vehicle provided.
At Allianz, we're proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We're one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
About the role
* Completing assessments of motor vehicles in either repair cost or total loss and providing customers with access to the prompt resolution of complaints, including repair warranty, service related and other issues.
* Complying with motor assessing process, guidelines, allowances, parts policy, severity coding requirements and repairer standards.
* Wherever appropriate, apply repair cost benchmarking, alternative parts reporting, and scorecards to improve repairer performance.
* Contributing to improving the customer service of Selected and non-Selected repairers.
* Wherever practicable complete total loss reports within 24 hours of assessment.
* Understand customer insights and feedback. Act to put the best interests of our customers at the heart of everything we do.
About you
* Trade qualification & significant post apprenticeship experience as a Panel Beater, Spray painter or Motor Mechanic.
* Have a significant understanding of the Motor Vehicle Insurer Code of Conduct.
* An understanding of motor vehicle repair techniques and experience quoting damaged vehicles.
* Experience dealing with customers and managing staff.
* Current Driver's License.
* Demonstrate technical proficiency with systems, software, databases, reporting & communication tools.
* Excellent verbal and written communication skills.
Benefits and perks
* Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
* Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
* Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
* Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer
Adjustment and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.
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