Key Role: Customer Engagement Specialist
Our organization is seeking a seasoned professional to join our Service team on a 12-month fixed-term secondment. As a trusted advisor, you will lead the planning and execution of targeted customer communication, supporting strategic initiatives and reactive issues management.
The role requires strong experience in 1:1 communications, risk and compliance, and stakeholder engagement. You will work closely with delivery squads and collaborate across teams to ensure communications are aligned, compliant, and customer-focused.
To thrive in this role, you will:
* Develop and deliver integrated communications that align with organizational priorities.
* Provide strategic and operational support across the Service squad and other teams.
* Monitor content and campaign performance, using insights to inform continuous improvement.
* Contribute to the development of scalable communications frameworks and best practices.
* Communicate customer research, strategy, and design with commercial awareness.
* Simplify and articulate complex issues and data to stakeholders at all levels.
About This Opportunity
You are a confident communicator and strategic thinker who thrives in fast-paced environments. You bring a customer-first mindset and a collaborative approach to solving complex problems.
Required skills and qualifications include:
* Proven experience in customer-centric design and 1:1 communications.
* Strong understanding of risk, compliance, and regulatory frameworks.
* Experience working in agile delivery environments and supporting cross-functional squads.
* Ability to manage multiple priorities and work efficiently under pressure.
* Exceptional stakeholder engagement skills – from operational teams to senior executives.
* Tertiary qualifications in business, marketing, or a related discipline.
What We Offer
We offer a dynamic and supportive work environment, opportunities for growth and development, and a chance to make a meaningful impact in the industry.