Australia; Sydney, New South Wales, Australia
About Diligent
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C‑Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
At Diligent, we build the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team re‑imagining workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA; we look for individuals willing to ask big questions, experiment fearlessly, and embrace change as opportunity. The future belongs to those who keep learning, and we are building it together.
Services Team Overview
The Services team has deep, cross‑sector expertise in corporate governance, audit, risk, compliance, and regulatory environments and the scale to deliver significant change smoothly with global, flexible, and reliable outcomes. Their vision is to partner as trusted advisors, working in joint teams that complement client strengths with the right mix of talent.
Job Title: Advisory Specialist II
Deliver governance, audit, risk, and compliance solutions. Typically owns defined workstreams from discovery through go‑live. Leads discovery, translates requirements into technical design documents, configures and iterates Diligent One prototypes, drives UAT and client enablement through training and issue management. Operates within standard project methodology, communicates timelines and risks across teams, and is measured on utilization, SLA/turnaround, CSAT/quality, and on‑time administrative hygiene.
Key Responsibilities
* Deliver end‑to‑end Professional Services across the customer journey and product enablement, ensuring quality and timely outcomes.
* Partner across the customer lifecycle with PS management, Customer Success, and stakeholders (e.g., Sales, PM, PMM, Marketing) to align on goals and execution.
* Leverage and continually deepen Domain/Industry/Product expertise to advise best practices for solution rollout and project execution.
* Lead implementation independently by understanding client program goals and data processes, configure with Diligent methodology, and enable users.
* Provide prescriptive guidance and training on product usage to drive adoption and outcomes, ensuring an excellent customer experience.
* Collaborate with Delivery Managers to triage and route new service requests appropriately while maintaining scope, schedule, and quality.
Required Experience & Skills
* 1–3 years of experience in internal or external client‑facing or consulting roles.
* Embodies a Customer First mindset, operating with urgency, excellence, and accountability to customer outcomes and experiences.
* Maintains high quality and process discipline, with strong attention to detail and accuracy while following procedures with stakeholders and customers.
* Manages time effectively and multitasks in fast‑paced environments, collaborating as part of a team to deliver under tight timeframes and adapt to change.
* Proactively solves problems and embraces new challenges, communicating effectively through presentations and workshops and engaging customer personnel to resolve GRC requirements and goals.
* Passionate about GRC and has relevant professional accreditations planned, in progress, or obtained (e.g., CIA, CISA, CRISC, CISSP, CPA).
Preferred Experience & Skills
* GRI Sustainability Reporting, ISB, or other relevant certifications.
* Undergraduate degree in a related field (e.g., Business Administration, Compliance Management, Legal & Ethics, Supply Chain, Engineering, Information Security, MIS).
* Experience with GRC and/or analytics tools is a plus; background with platform‑based products/solutions.
What Diligent Offers You
* Creativity is ingrained in our culture. We are innovative collaborators by nature, thriving in exploring how things can be differently, both in our internal processes and to help our clients.
* We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting‑free days, generous time‑off policy and wellness programs.
* We have teams all over the world. We are headquartered in New York City, with office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
* Diversity is important to us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support team development and dialogue.
Hybrid Work Model
This role follows a hybrid model. If you are within commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. In‑person engagement helps drive innovation, teamwork, and a strong sense of community.
Equal Employment Opportunity
Diligent is a drug‑free workplace and an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer‑related or HIV/AIDS‑related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at
Contact & Accessibility
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