About this role:
Systems Support Specialist
This is an exciting opportunity to join a dynamic team as a Systems Support Specialist. As the primary point of contact for all incidents and service requests, you will provide timely and effective support to business users, systems, and applications.
* Ensure all requests are logged into the IT Service Desk with clear and concise resolutions provided
* Creation of documentation and contribution to the IT Service Desk knowledge base
* Undertake daily routine tasks to ensure the availability of all systems
* Engage with relevant third-party stakeholders to support our systems
* Monitor and provide IT Support for applications, core banking systems, and systems administration, including cloud-hosted solutions, including virtual desktops
* Support business projects and initiatives
* Supporting users with remote tools
* Daily application support for banking and digital channel solutions
* Implementation of changes for banking and business applications
* Implementation of solutions and changes in accordance with change management controls
About you:
* This role is perfect if you have demonstrated application support and technical experience within the financial sector.
* You will be familiar with banking systems support or equivalent systems, have hands-on experience with Active Directory and cloud directory services and be able to work with external suppliers to resolve issues when required.
* You must be willing to learn and work closely with a fast-paced team.
Requirements:
* Relevant Information Technology degree/diploma
* A minimum 3 years' experience working in IT service desk support
* Experience with ITIL practices and service management tools
* Excellent problem-solving skills and ability to troubleshoot technical issues
* Experience in the installation and maintenance of Microsoft Windows operating systems, Windows Server, Active Directory, Azure fundamentals and various Microsoft Office software products
* Ability to work independently and manage multiple tasks and projects