Role Summary
The Regional Service Delivery Manager – Business Services supports the Assistant Chief Officer Business Services and the Regional Leadership Team with the assessment of operational capability and capacity needs within the region, delivery of support services to members at a Regional level, including the development of a strategically aligned annual operational plan and budget for the Region that includes operational workforce and asset (facility, fleet and equipment) planning, infrastructure planning and delivery, information management and records management, resource allocation support and monitoring processes.
* 113,022 to 124,884 + 12% Super
* Fixed Term - Full Time - up to 2 years
* Location negotiable: Benalla or Chelsea
Responsibilities
The role also supports the ACO Business Services with ensuring the region has in place both Business Continuity and Service Continuity plans and the coordination of risk and issues management with VICSES Business Partners at the regional level. The role provides leadership to business support staff, collaborates closely with internal and external stakeholders, and represents VICSES in regional forums. It drives continuous improvement, supports change initiatives, and ensures that service delivery functions enable volunteers and operational staff to focus on emergency response outcomes.
Who We Are
Victoria State Emergency Service (VICSES) is a volunteer-based emergency service. Our highly skilled and equipped Volunteers are trained comprehensively in a wide range of emergency environments. To minimise the impact of emergencies when they occur and strengthen the community's capacity to recover swiftly and safely, VICSES focuses on working with communities and partners in building resilience to achieve more aware, informed and prepared communities. We support them to understand their risk and the relevance of taking action before, during and after emergency events. As the largest road rescue network in Australia we have specialist teams that provide a 24/7 response to road accident and trauma incidents. We assist Victoria Police in search and rescue operations, and play an important role in supporting the Country Fire Authority (CFA), Fire Rescue Victoria (FRV), Parks Victoria and the Department of Energy, Environment and Climate Action (DEECA) during major bushfire and emergency incidents.
To Apply
Please view the Position Description and submit an application via CAREERS.VIC. Applications should include a cover letter detailing your relevant skills and experience, along with a current resume or CV. For further information about the role, please contact Assistant Chief Officer Dean O'Hara (Business Services) on 0456 529 060. Applications close Wednesday, 1 April 2026.
VICSES is an equal opportunity employer. We are committed to being a child safe organisation and are taking a leadership role in gender equality in the emergency management sector. Additionally, VICSES is committed to ongoing flexible working arrangements, subject to operational and business requirements. For more information on our values, benefits of working with us, and guides on the application and recruitment process, please click here - ses.vic.gov.au/join-us/careers
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